Frequently asked questions
Find answers about shopping, delivery and after-sales support.
Choosing your fragrance
Can you help me choose a fragrance?
Yes. Contact Anwar Perfumes Support with your budget, the fragrances you already enjoy and whether you are buying for yourself or as a gift.
What is the difference between a perfume, an attar and a roll-on?
Perfumes are usually applied as a spray. Attars are typically fragrance oils, while a roll-on describes the applicator. Check the individual listing for the product’s formulation, size and application details.
How long will a fragrance last?
Longevity varies with the fragrance, concentration, skin, weather and application. The same scent can perform differently on different people, so a fixed wear time cannot be guaranteed.
Where can I check a product’s size and details?
The product page lists its size and available details. If you need to confirm the concentration, packaging or another specification, contact support before ordering.
Orders & delivery
Do you deliver across Pakistan?
Yes, we offer delivery across Pakistan. Please provide a complete address and an active contact number when placing your order.
How much is delivery?
Delivery costs Rs. 299 across Pakistan.
Is cash on delivery available?
Yes, cash on delivery is available across Pakistan.
When will my order arrive?
Delivery time depends on your city and courier operations. For an estimate or an update on an existing order, contact support with your delivery city and order number. Public holidays and service disruptions may affect delivery.
Can I change or cancel my order?
Contact support as soon as possible with your order number. Orders may be cancelled before dispatch. Once shipped, cancellation is no longer possible. Address or item changes must be requested before dispatch and confirmed by support.
Returns & exchanges
What if I receive a damaged, defective or incorrect item?
Contact support within 3 days of delivery with your order number and clear photos or videos of the issue, packaging and shipping label. Our team will review the request and provide instructions. Please do not send the item back without approval.
Do you offer refunds?
No. Approved return claims are handled through replacement or exchange. If the same item is unavailable, our team will discuss an alternative exchange with you.
Can I return a fragrance because I do not like the scent?
A change of fragrance preference is not an eligible return reason under our policy. Returns or exchanges are considered for damaged, defective, incorrect or significantly misdescribed items.
Can I return an opened or used product?
Opened or used fragrances cannot be returned for a change of preference. If you only discover damage, a defect or an incorrect item after opening, contact support within the 3-day window for review. Keep all original packaging.
For full details, read our Shipping & Delivery and Returns & Exchanges policies.