When something needs attention

Let’s make it right.

Request a return or exchange within 3 days of receiving your order. Approved claims are resolved through replacement or exchange; we do not offer refunds.

Contact support

Report the issue within 3 days of delivery.

Share the details

Send your order number, a description of the issue and clear photos where relevant.

Follow the next steps

Wait for support instructions before sending a parcel back.

Eligible returns & exchanges

You may request a return or exchange within 3 days of delivery if:

You received a damaged or defective product.
You received the wrong item.
The product is significantly different from what you ordered.

Conditions for returns

The product must be unused and in its original condition, except for the issue being reported.
Original packaging, accessories and tags, where applicable, must be included.
Your order number or proof of purchase must be provided.
Clear photos or videos may be required to verify the issue.

Non-returnable items

Opened or used fragrances cannot be returned for a change of preference. Products damaged through misuse, negligence or improper handling, and parcels returned without prior approval, are not eligible. If the issue was only discovered after opening, contact us within the 3-day window for review.

Damaged or incorrect items

Contact us within 3 days of receiving your parcel. Share your order number and clear photos or videos of the item, its packaging and the shipping label. Keep the product and packaging until our team has reviewed your request.

Return & exchange process

Contact our support team within 3 days of delivery.
Share your order number and photos or videos explaining the issue.
Our team will review the request and provide return instructions.
If approved, we will arrange a replacement or exchange where applicable.

Please do not send an item back before receiving approval.

No-refund policy

We do not offer refunds. Approved return claims are handled through replacement or exchange. If the same item is unavailable, contact our team to discuss an alternative exchange before returning the parcel.

Shipping charges

Standard delivery is Rs. 299 across Pakistan. For a damaged, defective or incorrect item, our team will confirm the return and replacement shipping arrangement after reviewing the claim. Do not book a return courier before receiving instructions.

Start a request

Call +92 339 2424808 or email info@anwar-perfumes.com with your order number and details of the issue. Our team will share the return address after approval.