Order processing & dispatch

After you place an order, our team prepares it for dispatch. We may contact you using the details provided at checkout if we need to verify your order or clarify your address.

Please check your selected items, phone number and delivery address before completing checkout. Missing or incorrect information can delay dispatch.

Delivery times

Delivery time depends on your city and courier operations. For an estimate for your location, contact Anwar Perfumes Support before ordering.

Public holidays, weather, peak shopping periods and courier service disruptions may affect delivery. Any estimate provided is a guide rather than a guaranteed arrival date.

Tracking & order updates

For help checking the status of an order, contact support with your order number. If you have received a courier tracking reference, use it to check the latest delivery updates.

Receiving your parcel

• Keep your phone available so the courier can reach you.
• Arrange for someone to receive the parcel at your delivery address.
• For COD orders, have the payable amount ready.
• Keep the packaging and shipping label until you have checked your items.

If you miss a delivery attempt, follow the courier’s instructions or contact support for assistance.

Address changes & cancellations

Contact us as soon as possible if you need to change your delivery details. Changes must be requested before dispatch and confirmed by our team.

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation is no longer possible.